Places on the Experience are offered by application only. Submission of an enquiry or application does not constitute a booking and no contract exists at that stage.

Following assessment of your application, The Neighbours Hub may invite you to a private calibration call. Selection is at our sole discretion and we are not obliged to provide reasons for any decision.

A contract is formed only when you have paid your Deposit and received a written Booking Confirmation from us. Until that point, no binding commitment exists on either side.

By paying your Deposit you confirm that you have read, understood, and agree to these Terms and Conditions in full.

The total price for the Experience is £8,000 per person. This price is inclusive of accommodation, all meals throughout the Experience, facilitated sessions, and practitioner programming as specified in your Booking Confirmation.

The following is explicitly excluded from the price: flights and all travel to and from São Miguel, Azores; travel insurance; personal expenditure; and any optional activities not forming part of the core programme.

Payment must be made in full or structured as follows:

Payment must be made by bank transfer or such other method as The Neighbours Hub confirms in writing. All amounts are quoted in pounds sterling (GBP).

Failure to make any payment by its due date may, at our discretion, be treated as a cancellation by you and the provisions of Section 5 will apply.

The Experience is four nights of residential accommodation at a private venue in Furnas, São Miguel, Azores, together with the following:

The Neighbours Hub reserves the right to make changes to the programme, facilitators, or schedule where circumstances require. Where a change is significant, we will notify you as soon as practicable. Minor changes do not give rise to any right of cancellation or refund.

The specific accommodation property will be confirmed in your Booking Confirmation. Where the confirmed property becomes unavailable for reasons outside our control, we will provide accommodation of equivalent or higher standard.

All cancellations must be submitted in writing to reset@theneighbourshub.com and are effective from the date of receipt.

The following cancellation charges apply, calculated as a percentage of the total price (£8,000):

We strongly recommend that you purchase travel insurance that includes cancellation cover at the time of booking. The Neighbours Hub accepts no liability for costs incurred as a result of your cancellation.

Place transfers to another individual are permitted subject to prior written approval from The Neighbours Hub, provided the incoming guest meets our selection criteria and the request is made no later than 30 days before the start date. An administration fee may apply.

The Neighbours Hub reserves the right to cancel the Experience in the following circumstances: force majeure events outside our reasonable control; failure to achieve a minimum of eight confirmed guests; or other circumstances rendering the Experience undeliverable.

In the event of cancellation by us, all guests will receive a full refund of all amounts paid to The Neighbours Hub, or the option to transfer their booking to an equivalent future cohort at no additional charge.

The Neighbours Hub will not be liable for any additional costs incurred by guests, including but not limited to flights, accommodation booked independently, or travel insurance premiums.

The minimum guest threshold of eight applies to the running of each cohort. Where this threshold is not met, we will endeavour to offer transfer to a future cohort before exercising our right to cancel.

The programme includes physically and psychologically demanding activities, including Wim Hof Method breathwork and cold water exposure. By confirming your booking you represent and warrant that you are in good physical and mental health and are fit to participate in these activities.

The following conditions are contraindicated for breathwork and cold exposure practices and you must declare any of these to us before confirming your booking:

If you develop a relevant medical condition between the time of booking and the Experience, you must notify us in writing immediately. Failure to disclose a relevant condition may result in your being asked to sit out specific activities without entitlement to any refund.

The Neighbours Hub and its facilitators reserve the right to exclude any guest from any activity at any time where, in their professional judgement, participation presents a risk to that guest or others. No refund will be issued in such circumstances.

Guests are responsible for obtaining appropriate medical advice prior to attending. The Neighbours Hub does not provide medical advice and nothing in the programme constitutes medical treatment.

Adequate travel insurance is a condition of booking. By confirming your place you confirm that you will obtain, and maintain throughout the Experience period, travel insurance that includes as a minimum:

The Neighbours Hub accepts no liability for any loss, expense, or claim that would have been covered by adequate travel insurance.

The Neighbours Hub provides financial protection for guest payments in compliance with the UK Package Travel and Linked Travel Arrangements Regulations 2018.

In the event of the insolvency of The Neighbours Hub, guests are entitled to a full refund of monies paid. Details of insolvency protection arrangements will be confirmed in your Booking Confirmation.

The Neighbours Hub accepts responsibility for the Experience as described in these Terms and Conditions and your Booking Confirmation, and will ensure that the services provided meet a reasonable standard.

The Neighbours Hub does not accept liability for:

Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

Where our liability is established, it will be limited to the total price paid by you for the Experience.

The Neighbours Hub collects and processes personal data about guests in order to manage bookings, deliver the Experience, and comply with legal obligations. We process this data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your personal data will not be shared with third parties except as necessary to deliver the Experience (for example, with accommodation providers or facilitators) or as required by law.

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting reset@theneighbourshub.com.

If you have a complaint during the Experience, please raise it with a member of The Neighbours Hub team as soon as possible so that we have the opportunity to resolve it promptly.

If your complaint is not resolved to your satisfaction during the Experience, please submit a written complaint to reset@theneighbourshub.com within 28 days of the end date. We will acknowledge receipt within five business days and aim to provide a full response within 28 days.

These Terms and Conditions are governed by Portuguese law. Any disputes arising from or in connection with this Contract shall be subject to the exclusive jurisdiction of the courts of Portugal.

Nothing in this clause affects the statutory rights of consumers in their country of residence. Guests who are UK consumers retain rights under the UK Package Travel and Linked Travel Arrangements Regulations 2018 regardless of the governing law clause.

These Terms and Conditions represent the entire agreement between you and The Neighbours Hub in relation to the Experience. No variation shall be binding unless agreed in writing by both parties.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

The Neighbours Hub reserves the right to update these Terms and Conditions for future cohorts. The version in force at the time of your Booking Confirmation applies to your booking.

Failure by The Neighbours Hub to enforce any provision of these Terms and Conditions at any time does not constitute a waiver of that provision.